Quality Policy

Field S.r.l. operates with a certified Quality Management System compliant with ISO 9001:2015 standards, pursuing the primary objective of ensuring maximum customer satisfaction by meeting their expectations and needs through the delivery of high-quality services.
Our expertise in geotechnical monitoring systems for civil and transport infrastructure requires constant attention to technical precision, safety, and sustainability. For this reason, quality is a critical factor for both competitiveness and the success of our activities.

Core Principles:

• Customer Satisfaction
  We are dedicated to understanding and meeting customer needs by defining the expected quality level and taking actions to ensure their satisfaction. Our work directly contributes to the safety and sustainability of the monitored infrastructure.
• Employee Engagement
  We believe quality depends on the active participation and dedication of our team. We create a stimulating and safe environment that supports professional growth, innovation, and alignment with corporate goals.
• Collaboration with Suppliers and Partners
  We develop strong and collaborative relationships with suppliers and business partners, encouraging contributions that foster mutual growth and continuous improvement in service quality.
• Operational Excellence
  We focus on key business processes, defining measurable performance indicators to manage and continuously enhance our performance.
• Resource Management
  We use human, financial, infrastructural, and environmental resources effectively and sustainably, ensuring ongoing support for the growth and success of the company.
• Compliance and Innovation
  We operate in compliance with applicable regulations and constantly invest in research and development to deploy cutting-edge technological solutions that meet the evolving needs of our sector.

Strategic Objectives:

• Ensure the high quality of geotechnical monitoring systems with certified precision, continuously improving the technology used.
• Monitor and improve internal processes to reduce response times and boost operational efficiency.
• Maintain a customer satisfaction level above [specific value e.g. 95%].
• Promote actions to reduce the environmental impact of our activities, in alignment with sustainability principles.

Quality Responsibility:
The General Management assumes overall responsibility for achieving quality objectives, assigning the task of monitoring the adequacy and effectiveness of the quality system to the Management Representative. Through regular reviews, the management promotes continuous improvement actions, ensuring the quality policy remains align with the company’s strategic goals.

Field S.r.l. is committed to building trust-based relationships with customers, suppliers, and stakeholders by operating with transparency, professionalism, and a constant focus on improvement.